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Simple Status Updates

a signal and three lines

Most status updates are a paragraph about being busy, and the one thing the reader needed is in the last sentence. A good one is short and always in the same order: one word for how it's going, then what's done, what's next and what's in the way. Anyone can read it in ten seconds and know whether they need to do anything.

  • Easy
  • Medium impact
  • Learn it: 1 week
  • Five minutes to write
one update, five parts
Sam's Friday status update about the onboarding emails, with its five parts labelled A memo from Sam. First the signal, at risk, out of on track, at risk and blocked. Then Done: the welcome email is live and the sign-up form is tested on phones. Next: the day-3 tip email, drafted by Thursday. In the way: logo files from design, asked for on Monday. And one ask: the design team, for the logo files by Wednesday. SAM'S FRIDAY UPDATE · TAKEN APART RE Onboarding emails FROM Sam · Friday, week 3 At risk on track blocked DONE Welcome email is live Sign-up form tested on phones NEXT Day-3 tip email drafted by Thursday IN THE WAY Logo files from design, asked Monday ASK Design team, the logo files by Wednesday? 1 Signal first one of three words 2 Done finished, not busy 3 Next with a day on it 4 In the way while it's small 5 One ask a who and a when

The same five parts every time, in the same order. Sam's whole update is 38 words, and the first two are the ones a busy reader needs.

The method

Signal, done, next, in the way, one ask.

  1. Lead with the signal

    On track, at risk or blocked: pick one and put it first. A reader who stops there still knows how it's going.

  2. Say what's done

    Finished things, not activity. “Welcome email is live” tells the reader something; “worked on emails” doesn't.

  3. Say what's next, with a day

    One or two things, each with a day on it, so the next update can say whether they happened.

  4. Name what's in the way

    Write the blocker while it's still small. If nothing is in the way, say so: “nothing” is an answer worth giving.

  5. Make one ask

    If you need something, say who from and by when. One clear ask is easy to answer, and easy to see when it hasn't been.

    Signal, done, next, in the way, one ask. Same order every week.

Example: Sam sends a Friday note about the onboarding emails. It used to be a paragraph of what they'd worked on that week. Now it opens with “at risk”, says the welcome email is live and the day-3 email is next, by Thursday, and names the one thing in the way: logo files that haven't arrived. It ends with a single ask to the design team.

The update writer

Write this week's update in three lines.

1 · What it's about

How it's going

2 · Done

    3 · Next

      4 · In the way

        Up to three in each line. Leave “In the way” empty and the update says “nothing”.

        5 · One ask, if you need one

        6 · The update

        Re
        From
        you

          Before you send it

            Your update is kept only in this browser. Nothing is sent anywhere; copying puts it on your clipboard for you to paste.

            The research behind it

            Small progress is what makes a good working day.

            In The Power of Small Wins, Teresa Amabile and Steven Kramer describe asking 238 people on 26 project teams, in seven companies, to answer a short survey at the end of every working day, with a note on one event that stood out. That gave them nearly 12,000 diary entries.

            The most common thing on people's best days was progress in the work, even a small step. Steps forward happened on 76% of the best-mood days and setbacks on 13%. The worst days were the mirror image: setbacks on 67%, progress on 25%. And size wasn't the point: 28% of the events that barely touched the project had a big effect on how people felt about it.

            On best-mood days, progress happened on 76% and a setback on 13%. On worst-mood days, progress on 25% and a setback on 67%. SHARE OF DAYS WITH EACH KIND OF EVENT Best-mood days 76% progress 13% a setback Worst-mood days 25% progress 67% a setback 0% 25% 50% 75% 100%
            Amabile & Kramer (2011), from the daily diaries. Green is a step forward, red a setback.

            Then they asked 669 managers to rank five things that might motivate people at work: support for progress, recognition, incentives, support from others, and clear goals. Only 35 put progress first, about 5%. Most put it last, and ranked recognition top.

            A status update is where small progress gets seen. The Done line shows you and your reader what moved this week, and the blocker line is where a setback is caught while it's small. That step is ours: the study looked at diaries and managers, not at status updates.

            Of 669 managers, 35 ranked support for progress as the top motivator: about 5 in every 100. MANAGERS WHO RANKED PROGRESS FIRST · PER 100 35 of 669 put progress first. The rest ranked it lower, most of them last of the five.
            Amabile & Kramer (2011), survey of managers from dozens of companies. Each square is one in a hundred.

            The idea

            Why it works.

            People read an update looking for one thing: do I need to do anything? The signal answers that in a word, and the ask says exactly what. Everything between is there for anyone who wants the detail.

            The fixed order matters as much as the shortness. When every update has the same shape, readers learn where to look, and a missing Next line or an empty Done line stands out to you before anyone else. If a date in Next won't hold, the update is the place to say so early, and renegotiating the deadline is the next step.

            When it goes wrong

            Habits that help.

            • Finished, not busy. “Had three meetings about the launch” is a diary. “Launch date agreed: 19th” is an update.
            • Don't bury the red. If it's at risk, say so in the first word, not in the last paragraph after the good news.
            • Same day, same shape. Send it on the same day each week, so a missing update is noticed too.
            • Ask a person, not a room. “Can someone look at this?” goes unanswered. Name who, and when you need it.

            Keep this going in the app.

            HourLife turns these ideas into a daily system — goals, habits, focus, and reflection in one private place.