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The Complaints Procedure
A formal three-stage complaint against a situation you keep living with — your own response deadlines and an escalation path that ends in taking it elsewhere. Distinct from the Escalation Matrix (pre-agreed triggers): this sheet files the case and watches the clock. The tinted panel counts stages past their deadline.
- Best for
- Turning a simmering grievance into staged asks with deadlines you honour or escalate.
- Badge
- Composed
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