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Communication · a life skill

Deliberate Nonviolent Language

name the feeling, not the verdict

“I feel ignored” sounds like a feeling, but it's a claim about what someone else did, and they'll argue with the claim. “I feel hurt” is yours alone. The deliberate version of the habit splits a verdict into four plain parts: what happened, what you feel, what you need, and one thing to ask for. Putting a feeling into words may help you as well as them: in a brain-scanning study, naming the emotion on a face went with a quieter alarm response than naming the person.

  • Moderate
  • High impact
  • Learn it: 2-4 weeks
  • Feeling, need, one ask
one verdict, split four ways
“I feel ignored” passed through a prism and split into what happened, a feeling, a need and a request On the left, the words “I feel ignored”, tagged as a verdict. A beam runs from them into a prism, which splits it into four rays. What happened: no reply to two texts. What I feel: hurt, a bit lonely. What I need: to know I matter. What I'll ask: a “busy, later” text. I feel ignored a verdict What happened No reply to two texts What I feel Hurt, a bit lonely What I need To know I matter What I'll ask A “busy, later” text “When I don't hear back, I feel hurt…”

An illustration, not data. Hover a step to see which part it adds.

The habit

Try it now.

  1. Catch the word after “I feel”

    Say the sentence in your head first and listen for that one word.

  2. Ask if it's something they did to you

    Ignored, used, attacked, let down: each one is a verdict. Pull out what actually happened, the part a camera would have seen.

  3. Find the feeling underneath

    Hurt, scared, lonely, tired, worried. A word about you, not about them.

  4. Name the need it points at

    Rest, company, fairness, being kept in the loop. The thing that would make the feeling settle.

  5. Ask for one thing they can do

    Say what you want, not what you want them to stop, and make it small enough to say yes to.

    Verdict out, feeling in, need named, one ask.

Example: “I feel completely ignored” becomes “When I don't hear back all day, I feel hurt, because I want to know I matter to you. Would you send a quick ‘busy, later’ text?”

Split a verdict

Sort the words, then translate your own.

Feeling or verdict?

Each one follows “I feel”. Is it about you, or about what someone did?

  • hurt
  • ignored
  • nervous
  • manipulated
  • lonely
  • attacked
  • relieved
  • unappreciated

0 of 8 sorted

Translate yours

Start from the word that came first. If it's a verdict, the sheet offers feelings that often sit under it.

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The research behind it

A word for the feeling quietened the alarm.

Matthew Lieberman's lab at UCLA scanned the brains of 30 people, aged 18–36, while they looked at photos of faces showing emotion. Sometimes they picked a word for the emotion on the face, like “angry” or “scared”. Sometimes they picked a name that fitted the face, like “Harry” or “Sally”.

Naming the emotion went with a smaller response in the amygdala, a region that reacts to threat, and more activity in a part of the prefrontal cortex. The more one rose, the more the other fell. Naming the person did not have the same effect.

This was emotion on other people's faces in a scanner, not a hard conversation, and it measured brain activity, not what anyone said next. It's a reason to think that finding the feeling word is worth the pause. The rest of the sentence, the need and the request, is Marshall Rosenberg's practice rather than a finding.

The two tasks compared: picking an emotion word for a face went with a smaller amygdala response; picking a name did not Same face, two ways to label it Emotion word angry scared Smaller amygdala response Name Harry Sally No such drop Bar heights sketch the direction, not measured values.
Lieberman et al., “Putting feelings into words”, Psychological Science, 2007. 30 people; read from the abstract and UCLA's summary.

The idea

Why it works.

Verdict words smuggle a story about the other person into a sentence that sounds like it's about you. “I feel manipulated” means “you manipulated me”, and the other person will answer the charge, not the feeling.

Splitting the verdict gives each part a job. What happened is something you can both agree on. The feeling is yours to report. The need explains why it matters, and the request gives them something to do about it, which a verdict never does.

When it goes wrong

Habits that help.

  • Don't swap one verdict for a softer one. “I feel a bit neglected” is still a charge. Look for a word that describes only you.
  • A need isn't a person. “I need you to call” is a request. “I need to know you're safe” is the need behind it.
  • Ask for a do, not a don't. “Stop interrupting” leaves them guessing. “Let me finish the story” tells them what yes looks like.
  • Practise it on paper first. Once a day for a couple of weeks, write the four parts for something small. It gets quicker in conversation once it's routine.

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