Kerry Patterson

“Safety determines how much truth survives.”

When people feel attacked, the conversation loses information before it loses volume.

“Start with what you really want.”

A clear heart prevents the conversation from becoming a contest for moral victory.

“Facts and stories are not the same.”

Separating observation from interpretation lowers defensiveness and improves accuracy.

“Silence and violence are warning lights.”

Withdrawal and attack both signal that dialogue needs repair before content can continue.

“Shared meaning is built, not assumed.”

People commit better when their view has entered the pool honestly.